Manager - Human Resources - India Operations

Role : Human Resources Manager, India

Job Description :

Position Summary :

- As an integral member of the global HR team and the India Leadership Team, the HR Manager is responsible for ensuring the key HR services and consultancy are delivered across India. The HR Manager consults with business leaders to identify and solve key issues to recruit, develop and retain top India talent. Additionally, the HR Manager will own and/or contribute toward global HR initiatives as assigned.

- The HR Manager typically reports to the APAC HR Director and has as key stakeholders the global HR team, regional directors, managing consultants and regional finance team members.

Responsibilities :

Consulting :

- Engages employees and managers on a regular basis to proactively identify and address strategic business issues consistent with the global HR strategy and overall India business plan.

- Develops action plans in response to business issues identified and employee survey results to attract, retain and develop the people required to meet the business objectives of the company.

- Develops & executes internal communication plans in support of change initiatives. Acts as a conduit to encourage the sharing of ideas and best practice between offices regionally and globally.

- Supports conflict resolution among teams. Advises managers concerning underperforming employees and reviews/approves all performance improvement plans. Consults on all proposed employee terminations and redundancies to minimize risk and be respectful to individuals. Investigates harassment allegations and prepares recommendations and action plans.

Policies, Programs & Compliance :

- Accountable for minimizing risk across the business as it relates to people issues and ensures legal compliance in all markets for which responsible. Develops & implements regional policies & guidelines and manages related HR budgets. Implements global policies & programs. Drafts and/or reviews standard independent contractor agreements, offer letters, transfer offers, and separation agreements. Partners with external legal counsel to obtain & maintain employment visas for international transfers.

Compensation : Participates in salary surveys where available. Analyzes & makes recommendations to salary ranges were data available. Consults managers on compensation issues.

Benefits:

- Leads the overall benefits strategy for assigned markets and recommends changes to address changing business conditions. Is the primary broker contact where applicable. Answers day-to-day benefit issues/questions from employees.

Recruiting & Resource Management :

- Identifies recruitment strategies for open positions. Ensures a current openings list for the region is maintained. Participates in succession planning discussions.

- Develops and maintains recruitment programs and collaterals including employment advertising.

- Engages as the liaison between external vendors and hiring managers as needed to effectively source passive candidates regionally and keeps candidate communications on track, leveraging candidates across multiple markets as appropriate. Completes short phone screens, arranges interviews with hiring managers and negotiates employment offers. Actively participates in workforce planning with local and regional management teams including the forecast of hiring needs, transfers, pending promotions, terms, PIPs, etc.

- Develops job descriptions for new positions or updated roles in partnership with managers. Consults managers when non-standard offer letter and contract terms are desired.

1. Planning : Partners with the India Managing Director and Global HR team to develop regional & global people priorities and budgets.

2. Training : Delivers relevant Text Life training during regional travel. Trains individuals in key people practices such as interviewing skills, performance management, induction and manager responsibilities.

3. Induction : Deliver new hire induction on country-specific policies and benefits and facilitate

3. Out Processing : Conducts exit interviews. Manages internal communications when special arrangements are required. Distributes leavers packets to departing employees.

Ad hoc reporting : Generates employee data required for new biz credentials, internal reporting and/or Best Companies submissions.

5. Other : Leads and/or regularly contributes toward the completion of regional and global projects as assigned. Other duties as assigned.

Success Factors :

Competencies that contribute toward an individual's ability to excel on the job :

1. Business Acumen & Results :

- Records time and expenses accurately and on time

- Ensures direct reports accurately record time and that standard expense management processes are followed

- Ensures all external partnerships within their scope of responsibility have accurate contracts and realistic budgets

- With support from others may create effective, flexible project plans and budgets that are aligned with the operational business plan

- Demonstrates a solid understanding of the Text100 business plan and can articulate how the team contributes toward the business goals

- Ensures self and team executes operational programs on time and within budget

2. Communication :

- Drives open communication across their operational area, internally and with other external networks - ensuring timely, honest and transparent communication of both good and bad information

- Demonstrates an appreciation of the audience when developing proposals, reports, and presentations and develops this skill in others

- Demonstrates confidence when speaking, presenting and providing recommendations. Is adept at facilitating small internal and external meetings

- Effectively facilitates the timely flow of information across his or her team and other internal and external contacts

- Uses active listening skills to check for understanding and collaborate with others

- Ability to communicate clearly, concisely and confidently in written as well as spoken English in complex business situations as well as the ability to understand complex business English when reading

3. Culture :

- Collaborates well, respects others, and regularly provides feedback to others in the spirit of personal development & high performance

- Manages an environment that promotes ownership and accountability at all levels

- With support from others, effectively manages team or client conflicts to an effective resolution quickly and smoothly

- Promotes a positive team dynamic in which members can enjoy their work while achieving strong results

4. Delivery of Operational Excellence :

- Provides consultancy, best practice and trend analysis in areas of operational expertise

- Ensures all services and initiatives within operational area are delivered according to the Text100% Service Standard, with a particular emphasis on flawless execution, and internal relationships

- Demonstrates a solid understanding of the impact the operational area has toward achieving business goals

- Supports more senior team members in the implementation and delivery of relevant and comprehensive project plans in support of the operational plan (may be regional or global)

- Is positioned as a tactical consultant for their operational area of expertise to internal clients

- Is adept at performing reactive operational tactics. With support from others may create proactive project plans with an emphasis on achieving results

5. Influential Relationships :

- Maintains a network within industry bodies, associations and groups in the area of expertise to keep abreast of industry news and trends. Flags critical new information with others and recommends actions

- Builds trusted & responsive relationships at all levels of the organization, both in person and remotely, as per the Text100% Service Standard

6. Innovation & Critical Thinking :

- Effectively participates in brainstorms and able to develop ideas to review processes and new ways of working

- Quickly defines problems and implements effective solutions to non-standard situations. Demonstrates sound judgment to seek guidance when appropriate

- Quickly performs topical research and can draw insights from reports and research

- Proactively looks for opportunities to contribute to new ways of doing things and constantly seeks to improve internal procedures, without sacrificing quality

7. People Development :

- Sets high standards for self and actively engages in self-development activities including attendance at internal training sessions

- Demonstrates leadership skills with more junior staff and peers - regularly coaching and mentoring others and setting an example for facing difficult issues head on

- Demonstrates a solid understanding of Text100 performance standards and HR Service Charter, with an emphasis on having objectives in place and regular reviews and feedback sessions for all direct reports

- Seeks support from his or her manager to address performance issues with direct reports

- Regularly recognizes individuals for good work

8. Personal Effectiveness :

- Models effective time management, prioritization and stress management skills and guides others to maximize these skills

- Demonstrates tenacity and the ability to resiliently adapt to change

- Performs well in pressure situations, proactively alerting manager if deadlines are compromised and supporting other team mates in managing their own situations

- Escalates issues to seek assistance when necessary quickly, openly and honestly

9 Sales, Influencing & Brand Building :

- With coaching, demonstrates the emerging ability to confidently sell ideas to others and win support for initiatives

- With support from others, negotiates with others to achieve acceptable outcomes for both parties

Minimum Qualifications :

- Minimum bachelor's degree in HR Management or equivalent relevant work experience; master's degree preferred.

- Progressively responsible HR work experience ideally in a generalist role gained within a professional services environment.

- Excellent knowledge of employment legislation principles for home country. May not know all relevant country legislation for the assigned region, but knows where to source information and what questions to ask. Has a solid understanding of the fundament principles of employment law.

- Experience in managing organizational change - start up, restructuring, downsizing.

- Excellent knowledge of the principles of HR best practices and trends.

- Demonstrates a passion to engage in technology for business solutions and personal effects including a basic proficiency with Word, Excel and PowerPoint software applications. Has an overall propensity to use technology as a tool in the day-to-day deployment of HR practices desired.

- Able to travel domestically and internationally to other Text 100 offices and business events.

- Able to regularly work a flexible schedule that will facilitate calls with team members in international time zones.

Salary Offered : upto 18LPA