Manager - Human Resource - Customer Support Center

Roles and responsibilities:

- Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing Depts.

- Planning human resource requirements in consultation with heads of different functional & operational areas, conducting selection interviews and induction programs.

- Supervising core HR Generalist profile including Recruitment, Performance Appraisal, Training & Development, statutory compliances & MIS.

- Preparing annual manpower budgeting in line with P & L projection

- Creating structure and functions including benefits, compensation, compliance, staffing and employee relations; ensuring various learning plans and people development initiatives; working in HR Module, Time and Attendance System.

- Planning and implementing various people development initiatives.

- Planning and implementing various retention strategies from time to time include R&R and EE activities.

- Handling and ensure all statutory Compliances with respect various labour laws.

- Conducting HR audit to check hygiene factors are in place.

- Achieving productivity parameters, staff cost % on CS.

- Managing the internal audit / SOP audit scores & 100% BVF clearance for new hires.

- Analyzing operational reports; carrying out discussions with unit and department heads to understand Training needs and organizing induction training for new recruits.

- Obtaining trainees- feedback for determining the effectiveness of training programs & carrying out modifications if necessary.

- Will be partnering with executive management team to resolve performance issues and providing guidance and interpretation of company policy and employment law.

- Assisting in redesigning / formulating processes in HR Dept. as per quality standards.

- Intervention in the IR related issues as and when need arise.

Skills:

- Ability to manage a manpower of 3000+

- Should have experience in handling Bulk hiring / Volume hiring

- Liaise with the Labour related Govt. offices.

- Ability to manage different stakeholders - Departmental heads, Corporate Team, Vendors etc.

- Ability to manage a team of 7-8 members.

Education and experience

- MBA(HR) with 8- 10 years of HR experience in Customer Support (Callcenter).

- Excellent Communication written and oral.

Antal India