Manager - HR Shared Services

Manager - HR Shared Services

Role Requirements:

- Intermediate understanding of client administrative environments, processing flows, procedures, and compliance requirements.

- Advanced grasp of organizational procedures and compliance standards.

- Intermediate knowledge of regulatory and legislative requirements, particularly in HR-related areas.

- Foundational understanding of system capabilities and application platforms utilized in HR Shared Services.

- Intermediate understanding of transition methodology for seamless integration of new clients into the shared services model.

- Collaborate with support functions like Hiring, Finance, and HR Business Partners to execute critical processes such as Executive Integration Program and Client-Specific Background Checks smoothly.

- Engage with Global HRSS & Technology Teams to enhance systems and tools, aiming for streamlined processes.

- Partner with other members of the People Success (HR) team to innovate policies, procedures, and practices surrounding people processes.

- Contribute to the design of integration and lifecycle process frameworks, including drafting and reviewing Standard Operating Procedures (SLAs) for key processes.

- Ensure all HRSS activities adhere to SLAs and timelines outlined in SOPs.

- Monitor HR query responses to ensure compliance with SLAs.

- Investigate incidents and take appropriate actions.

Critical to Quality (CTQs):

- Minimum of 7+years years of relevant experience in HR Shared Services or related fields.

- Should have managed atleast team of 4-5+ members

- Proven success in managing service delivery operations, including P&L responsibility.

- Strong leadership skills with a talent for motivating teams to achieve performance targets.

- Exceptional communication and interpersonal abilities, vital for nurturing client relationships.

- Strategic mindset with a knack for driving continuous improvement initiatives and implementing best practices in service delivery.