Manager - HR Business Partner - KPO/ITeS

Currently working on a HR Business partner role for a KPO/ ITES company based in Ahemdabad.

Grade : Manager

This will be an individual contributor role, reporting into a GM- HR.

- Work with the HRBP Leader / leadership team to drive a people agenda/planning which underpins and supports the delivery of the business goals and drives employee engagement

- Understand strategic direction, the business and competitive landscapes, and relevant business strategies.

- Contribute to the development of global and local initiatives within the - People Plan- .

- Continually challenge the effectiveness of the Business and people, and propose improvements

- Drive the HR agenda within the Business, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements

- Proactively manage the HR Business Partner supplier interfaces to ensure a seamless experience for Leaders, People Managers and Employees

- Identify training needs and coordinate with the L&D team for construction of appropriate modules.

- Employee separation process and exit interviews to formulate attrition mitigation plans.

- Collate reports based on regular Focus group sessions, One on One and skip level meetings. Propose strategic changes and channelize change management within the organization

- Conduct dipstick surveys to understand the pulse of the unit and construct action plans to address concerns.

- Periodic meetings with senior management and team managers to understand the team issues and design plans for corrective actions.

- Routine management of employee issues including disciplinary matters, grievance handling, change management and counselling.

Interested candidates willing to relocate to Ahmadabad may apply. Looking for Qualified HR professionals, managing HR function, with experience in BPO/ KPO/ Customer Support Operations would be a direct fit.