Manager - HR Business Partner - BPO

Position Description: Play a role in employee and organizational development; create tools and programs that integrate, grow and retain employees, spearhead changes in systems and processes by adapting industry employee related best practices, facilitate vertical and lateral career growth paths for employees. Build and maintain effective relationships with internal clients. Be prepared to innovate and actively seek out-of-the-box solutions to redesign and strengthen the company's human resources systems to allow benchmarking.

Essential Qualifications: MBA or Post Graduate in Human Resources

Technical Qualifications: Technical Know-how of MS Office Suite

Experience: Minimum of 4 - 7 years of work experience and worked in an ITES background

Organization Structure: Report to Senior Manager HR

Work Schedule: Must be flexible to work during day, night and weekend shifts - based on business need Focus Area Description

Employee Engagement and Retention

- Plan and conduct engagement initiatives for the business unit / division with the objective to motivate and retain employees

- Responsible for Rewards and Recognition in the division

- Roll out various programs targeting employee retention / engagement etc., e.g. New Joiners Delight, Employee Satisfaction Survey

- Identifying employees who are at risk and ensure recommendations are made to manage attrition

- Conduct exit interviews and report findings to HOD and Corporate HR

- Organise forums, working groups, seminars, road shows, training sessions, and other information-sharing activities involving staff

Talent Management and Organization Development

- Create and design Talent Management strategy for the organization and design interventions.

- Establish the need and relevance of Talent Management interventions to all stakeholders and solicit buy in and support.

- Support implementation / execution of organization wide OD / Change management interventions and projects

- Understand the competencies assigned to each roles with in the business unit, identify gaps and facilitate development.

- Project Manage the interventions to ensure on time completion with desired results.

- Manage the High Performer / High Potential talent pool of the organization and create interventions targeted towards their engagement, development and retention.

- Track the effectiveness of Talent Management and OD interventions

Employee Communication

- Create tools and programs that integrate, grow and retain employees within the vertical

- Manage the dispute resolution process within the vertical

- Conduct open houses, skip level meetings with the Managers / employees to understand the issues/concerns