Manager/Head - ICT

Terms of Reference: Manager - ICT

Reports to the Head of Academy, Hyderabad

Strategic Planning :

- Develop medium and long term coordinated planning based on the school's educational objectives to keep the school up to date with developments in ICT.

- Plan for major developments of the ICT service and project manage their implementation.

- Support the full range of financial planning for ICT, through the identification,planning and costing of all future developments and upgrades to achieve best value.

- Attend relevant meetings where the ICT service is discussed and input is required.

Resource Management :

- Set support priorities, balancing response to support requests with the need to follow planned monitoring and maintenance, in the context of staff availability and wider ICT service demands.

- Manage the relevant IT budgets and achieve best value for the schools ICT expenditure.

- Line manages the school's ICT Support Staff. Carry out annual performance reviews for team members and negotiate specific personal development goals.Support the school in ordering, stocking and replenishing ICT consumables.

- Ensure that legal and contractual obligations relating to ICT resources, software licensing, systems and services are met.

- Design and implement the school policy on asset disposal.

- Liaise with external engineers and manage external contracts as appropriate.

Development and maintenance of technical systems :

- Design and implement the schools security and back-up systems and plan disaster recovery contingencies to enable an efficient return of service after any unforeseen system outages.

- Design, implement and manage the network infrastructure to meet the school's requirements.

- Ensure all school ICT systems are fully operational at all times.

- Advise the Senior Leadership Team on the implementation of ICT policies and procedures.

- Design, implement, monitor and review school procedures for managing and recording installations and configuration changes.

- Manage the school's telephony system.

- Oversee school printing solutions.

- Ensure all current and planned web-based technologies remain fully operational.

- Manage the functioning and deployment of applications.

- Design and implement the schools security and back-up systems and plan disaster recovery contingencies to enable an efficient return of service after any unforeseen system outages.

- Design, implement and maintain the school's Anti-Virus system.

- Developing the expertise of others in emerging technologies.

- Produce and analyse reports on support requests for management purposes; advise the Senior Leadership Team on possible training activities based on support log analysis.

- To undertake available training opportunities and demonstrate a commitment to continuous development.

- Hold training sessions for both IT Support staff and end users on school technologies based on the requirements of the school.