Manager - Fulfillment Operations - Internet/Online

- Lead on numerous improvement and process excellence projects aimed at streamlining activities while driving up performance and quality.

- Lead, motivate and support a large team of outward, inward and reverse logistic operations within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.

- Be a Subject-Matter Expert on larger processes and activities within the fulfilment center, i.e. with Standard Work procedures across the various FC supply touch points.

- Manage the timely data collection to update overall FC metrics (for eg: #of dispatch and Inward shipment units, Timely dispatch of outward vehicles, MRP, Damage & Expiry issues detected at time of Inward & dispatch) on daily basis, in an inventory control and systems environment, to achieve productivity targets, reduce c ost per shipping unit, eliminate errors in dispatch and thus deliver excellent customer service.

- Manage the first mile operations and ensuring the pickup from sellers and vendors are being done in timely manner at the least cost.

- Manage logistics requirement of First mile and linehaul logistics by optimising the capacity and routes

- Manage the returns and liquidation process at FC while coordinating with VM/KAM

- Implement change and contribute in cross-functional Six Sigma initiatives within your site.

- Drive continuous process improvement and make our customer experience better than ever.