Manager - Fraud Investigation & Forensic Audit - BFSI

Manager - Fraud Investigation & Forensic Audit

Responsibilities:

- Ensuring process compliance by random sample checking, mystery shopping etc.

- Investigating complaints from the borrowers

- Coordinating with various Audit teams and ensuring that all observations are implemented and followed by the business

- Random checking of call records, borrower interactions, bidder interactions to identify weaknesses of the process compliance

Skill Sets:

Functional Skills:

- Must have exposure to retail assets working with any lending institution

- Awareness of the working of collection agencies and processes

Soft skills:

- Ability to unlearn, relearn and open-minded approach to do things in different and better ways

- Team player

- Ability to interact with peers, juniors and seniors in a non-confrontationist way

- Communication and presentation

- Confidence