Manager - Forecasting - Workforce Analysis - BFS

Workforce Management job opportunity in Mumbai for dynamic female candidates having atleast 7+ years of experience in Workforce Management and Forecasting.

You will be responsible for aligning business resources to ensure the organisation achieves key performance standards while maintaining the highest level of service.

Your Employer : A leading, global firm with a distinguished clientele providing extensive financial and asset management services.

Location : Mumbai

Responsibilities :

1. Responsible for the improvement of customer contact effectiveness

2. Performing trend and metric analysis around customer contact opportunities through network staffing and schedule sequence analysis

3. Responsible for keeping a close check on the productivity, efficiency and service levels

4. Perform root cause and trending analysis of historical performance of knowledge groups/queues to identify areas of opportunity and make strategic recommendations

5. Leading, mentoring & monitoring the performance of teams to ensure efficiency in process operations and meeting of individual & group targets.

6. Working with team to analyze historical patterns and workload requirements to forecast, find solutions for improving metrics, and increasing productivity

Requirements :

1. Graduate/Post Graduate Female candidates with atleast 7+ years of experience in Workforce Management with strong experience in business analysis, problem identification, resolution and root cause analysis

2. Candidates with proven ability in enhancing operational effectiveness and meeting operational goals within cost, time and quality parameters.

3. Hands on experience in mapping business requirements and designing customized solutions.

4. Excellent people management skills

5. Excellent written and verbal communication skills

Whats in Store for you :

1. Fast track career growth.

2. Opportunity to work with most renowned firm of the world