Manager - Forecasting Analytics - SAS - Bank

4-8 Years exposure to Financial Services with experience in contact centre analytics in any/all of the following:

- Agent effectiveness

- Call volume forecasting

- IVR containment

- Call optimization

- First call resolution

- Call elimination

- Experience in SAS is a must

- Worked on Forecasting Models, ARIMA, ARIMAX, Predictive Analytics, Operations Analytics, etc.

- Understanding of Credit card/unsecured lending