Manager - Export Documentation - Supply Chain

Leading and coordinating overall Supply Chain activities for all internal processes:

- Export Business knowledge / ownership of capability

- Export Documentation Process

- Escalation contact between CS and Supplier

The SC Export Executive is responsible for the consolidation of documents processed by the CS Back Office and Supplier to ensure that all customers documents are complete and delivered in a timely manner.

Process documents for Attestation/Legalization and other activities requested by the Customer (Inspection/COO). Follows up on Sales Orders/Deliveries are met & handled on the time and is the communication channel with Business.

Ensuring :

- Follow- up on the final supply chain process to ensure timely supply of documents to customers.

- Handling of customer complaints process until customer satisfaction (Credit Notes)

- Improved overall customer service level by following up with CS Backoffice

- Approves Sample deliveries for Sales/Customers.

- Assist CS/Sales on missing IDH (Customer/Product)

- Provides alternative solutions to ensure customer receives alternative products within their expectation.

- Receive and Consolidate documents and Ensure that all are courier to the Customer.

- Provide documents to Finance when required (L/C)

- Receive the Tracking Report on all orders to ensure that documents are complete set and follow up on missing documents

- Create, Monitor and Close with root cause analysis (A3- s, 5 Why etc- ) on Customer complaints & credit notes

- Coordinate activities and work flow with SBU and Customer Service/Suppliers to ensure production and material handling is timed to meet Service Levels.

- Monitor and investigate to ensure that all process and purchase orders are fulfilled.

- Monitor and investigate to ensure that all process and sales orders are fulfilled.

- Monitor team KPI's to ensure the targets are met.

- Provide Weekly Reports to Sales on their updates.

- Ensure all products and customers are properly linked in our ERP system.