21/08 Esha Aggarwal
Senior Consultant at Experis Manpower Group

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Manager - Event Operations - Video Conferencing & Audio (8-15 yrs)

Bangalore Job Code: 842305

Opportunity with an Organization of Repute

Designation: Event Operations Manager - Video Conferencing & Audio

Location: Bangalore

Exp: 8yrs+

- The Event Operations Manager will lead a team of talented technicians operating services in multiple time zones and countries.

- You will work with your peer teams around the world to standardize operations to provide with a seamless, delightful experience.

- You will look for opportunities to standardize, improve productivity, reduce time to resolve, and reduce defects.

- You will look for opportunities to up-skill your team to help them address more technical problems, and to grow their careers so they change the way we operate and take on exciting challenges.

- A successful candidate will bring their years of experience in technical team management and step seamlessly into a fast-paced corporate office environment, demonstrating strong organizational skills, impeccable customer service attitude, and passion for building employees- careers.

- You can expect to have work-life balance, but will need to have some flexibility on working hours to accommodate meetings with managers, employees, and customers in other time-zones.

- Post Covid there will be travel up to 30% will be required.

Responsibilities Include:

- Drive quick resolution for escalated issues.

- Responsible for staffing decisions, final interviews of candidates, team reassignments.

- Plan schedule with employees and peers to ensure coverage, considering employee holidays, employee leave, and peak times

- Oversee equipment upkeep, organization, and supply requests

- Periodically review employee work including documents, tickets, and phone calls for quality

- Review customer feedback and anecdotes and take actions to measurably improve customer experience

- Perform employee performance reviews and manage employee performance in accordance with local laws

- Meet regularly with your team one to one and in group meetings

- Collaborate with your employees and peers to create and promote training regionally and globally

- Understand and comply with employment laws where your employees are located

- Review employee satisfaction data with employees and take actions to improve employee engagement

Basic qualifications :

- 5 years of experience managing technical employees

- 2 year of experience managing employees at remote locations

- Ability to adjust work schedule to business needs

- Ability to travel up to 30%

Preferred qualifications :

- 2 years of experience in event industry

- 1 year of experience managing managers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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