Manager - EU VAT/EMEA VAT/European VAT

Our client is building cloud-based tax compliance solutions to handle every transaction in the world.

Job Duties

- Responsible for ensuring the client experience is positive and expectations are managed appropriately

- Ensure client issues are aggressively addressed and resolved in timely manner to client's satisfaction

- Coach, counsel, and train staff on proper tax return preparation, department processes, and job responsibilities

- Ensure team achieves timely and accurate completion of department deliverables

- Ensure team addresses jurisdictional notices and resolves issues timely

- Prepare and/or review client tax returns

- Ensure team resolves issues as they relate to the clients' data files

- Recognize opportunities within the functional area to obtain best practices as they relate to accuracy, efficiency and timeliness and implement

- Develop, implement, and generate performance metrics

- Ensure successful preparation and completion of department audits

- Conducts work planning/prioritization for own team/group

- Provide support to the Sales/Marketing department

- Prepare and conduct performance appraisals and performance improvement plans

- Demonstrate effective leadership and management skills including delegation, removing obstacles, resolving conflict and motivating team

- Develop strong working relationships with other departments and within the department to ensure teamwork and positive team culture

- Develop strong working relationships with client companies to increase business opportunities, manage expectations, and the clients' overall experience.

Qualifications

- Degree in Accounting, Finance, or Economics or other four year degree with equivalent experience

- EU VAT compliance (European VAT) knowledge and work experience of minimum 5-8 years

- Previous, demonstrated management or leadership experience in a service environment

- Knowledge and proficient understanding of taxing software and tools

- Strong computer technical skills including advanced MS Excel functionality

- Ability to excel in a deadline driven environment and handle stress well

- Strong organizational skills and attention to detail

- Excellent time and project management

- Strong communication, interpersonal, and presentation skills

- Conflict resolution abilities and optimistic attitude

- Team player, customer-centric attitude

- Telecom industry experience a plus.