Manager - Employee Relations - IT Managed Services

We are hiring for one of our IT Managed Services Clients with HQ in Bangalore and offices in various locations India and US, UK, Middle East, Australia and other locations.

Job Description :

- As Manager Employee Relations, you will be responsible for driving and implementing the Employee Relations aspect of the HR strategy and objectives for the company, including employee management concerns, grievance handling, investigation resolution.

- Liaison with employee support groups and vendors to ensure quality and timely services, with the objective of increasing employee relations, and provide support across locations, and abiding by the norms of the organizations's employee philosophy.

Roles & responsibilities:

1) Develop and regionally implement various policies and programs including employee counseling and engagement, policy interpretation, and sensitive work-related issues.

2) Partner with the legal department and HR stakeholders across the region to effectively support investigative processes of employee complaints and resolve conflicts, compliance, and sensitive work-related issues.

3) Leverage insights to influence all levels of the organization and effectively handle complex employee situations.

4) Develop a thorough understanding of the local/regional ER needs and approaches, connect the local/regional HR teams, plan for change management and provide support, feedback, and scale learnings.

5) Utilize excellent judgement to coach and counsel managers and employees on issues related to workplace dynamics.

6) Partner and coach across HR on interventions required for individuals, managers, and teams on preventing employee relations issues, effectively managing performance cases, giving performance feedback, employee engagement and retention, inclusion, and other topics related to manager effectiveness.

7) Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.

8) Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.

9) Compliance & ethics.

10) Possess strong change management, negotiation, and influencing skills.

11) Act as an advisor to HR leadership and Business leadership on Employee Relations practice in the region.

12) In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs.

13) Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions

Pre-requisites for the role.

- Minimum of 10 - 12 years of applicable HR and Employee Relations experience

- Education - MBA or Master's in HR

- Ability to partner with HR and legal teams to effectively manage and all types of employee relations cases across many regulatory environments

- Excellent coaching, facilitation, and conflict resolution skills, including stellar communication, collaboration, case handling and project management

- Analytical skills with ability to use data to form hypothesizes, draw insights, form narratives, prioritize, and influence decisions

- Curiosity to obtain working knowledge of employment laws and regulations across multiple countries and the ability to appropriately spot employment risk issues.

- Knowledge and experience with Performance & Development processes.

- Experience with a variety of issues such as harassment, discrimination, workplace violence, ethical issues, etc.

- Ability to recognize trends and identify systemic approaches to solving problems

- Business and people acumen, knowledge of consulting frameworks and models, and ability to influence employees and managers at all levels

- Ability to use experience and judgment to make decisions that may be based on partial information

- Ability to be highly empathetic and comfort and experience dealing with ambiguity, change, and challenging problems

- Strong diversity and inclusion acumen and commitment