Duties and responsibilities :
- Oversee intermediate projects and new client in-takes.
- Oversee campaign process within book of business.
- Queue management and resource assignment on incoming business.
- Participate in new hire selection process.
- Lead and/or develop content for on-going team training programs.
- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.
- Assist in the development, communication, and rollout back-up plan across book of business during production resource outages.
- Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate.
- The Email Campaign Manager should have previous experience as a campaign production analyst and/or in Leadership in the Digital Marketing space. Special emphasis is on resource management, Customer Service, escalation management/problem resolution, gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies.
Relevant experience may include some of the following:
- Has previous management experience
- Has performed Production tasks within the SDLC process. Has supported Change Management and Issue Management.Has had experience consulting with external client contacts
- Has contributed to or authored client deliverables
- Has maintained project/account documentation
- Has worked with technical staff to design and implement technical solutions
- Has experience in systems development
- Has participated in integration of new development into an existing technical solution
- Strong and proven leadership skills
- Good written and verbal communications skills
- Good negotiation skills
- Good time management skills
- Detail-oriented, able to multi-task and prioritize
- Good listening skills
- Self-starter with a strong initiative
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