Manager - Education Operations

To provide complete operational and logistics support services for Learning Program related Specific & Cluster Programmes in the assigned region / client and enable effective Student Lifecycle Management and contribute to the growth of the Learning Programs.

- Student Lifecycle Management Support

- Co-ordinate with Back Office team and Regional Business Development Manager / Company Co-coordinator for Admission, Registration and Fee payment of students for assigned Specific & Cluster programmes.

- Sharing Student and Billing details for the assigned Specific programmes with Accounts team for Invoicing the Client.

- Support Offcampus faculty / Location coordinator / Regional Business Development Manager in conducting examinations and implementing logistics plan for assigned Specific & Cluster programmes.

- Facilitate the sending of question papers and other related documents to different locations where examinations are being conducted.

- Facilitate the collation of answer sheets from different centers and bundling the answer sheets together, as required and creation of answer sheets packages.

- Ensure the dispatch of exam papers to central team within timelines for assigned Specific and Cluster programmes.

- Facilitate the distribution of answer sheets to Guest Faculty for evaluation in co-ordination with Offcampus Faculty / Regional Business Development Manager.

- Faculty Support

- Facilitate the sending offer letters / appointment letters to Guest Faculty in co-ordination with Academic Team & HR.

- Providing administrative support to off campus faculty in Company & Cluster locations.

Organizing periodic faculty meetings.

- Follow up with faculty for evaluating answer sheets on time.

- Processing of Honorium Payment requests on time for Guest Faculty.

- Management of Program Calendar for Specific Program

- Responsible for the overall Management and adherence of Program Calendar schedule for assigned Specific & Cluster programmes in coordination with all stake holders.

- Conducting Periodical Review Meetings with Corporate Customers

- Responsible for conducting periodical review meetings with Corporate Customers and implementing the action plans based on the outcome of review meetings in coordination with all stakeholders

- Managing Operations

- Working with cross functional teams for the successful delivery of Specific Programmes across locations.

- Managing the assigned Internal / Outsourced team members & Outsourced Services Cendors for Specific & Cluster programmes.

- MIS Reports Management