Manager - eCommerce Operations - D2C Mens Grooming Brand

Manager-E-commerce Operations | D2C mens grooming brand | Delhi

Our client is a New Delhi based D2C mens grooming company whose portfolio includes shampoo, face wash, beard oil, hair oil, among others. These products are made from world-class ingredients without any harmful chemicals such as sulphates and parabens.

Founded in 2005 by MICA, Ahmedabad alumni, it has raised a total funding of $10.8M from tier one investors like infoedge etc.

It currently has more than 15,000 outlets across the country in traditional general trade as well as regional modern trade. It is also present in countries like Indonesia, Malaysia, Middle East and USA.

As a Manager - Ecommerce Operations, you will be responsible for overseeing the company's operations on Quick Commerce/Inventory seller's platform and direct seller platforms.

What you will do:

- Managing and optimizing product listings and inventory on all Quick commerce platforms

- Monitoring and maintaining stock levels to prevent out-of-stock situations

- Coordinating with the logistics team to ensure timely deliveries and order fulfilment

- Overseeing and optimizing the company's presence on direct seller platforms such as Amazon

- Managing product listings, pricing, and promotions

- Ensuring compliance with platform policies and requirements

- Developing and implementing pricing strategies that maximize sales and profitability

- Monitoring competitor pricing and adjust pricing strategies accordingly

- Creating and managing special offers, bundles, and promotions

- Cultivating and maintaining strong relationships with key accounts

- Negotiating and managing agreements and terms with key partners

- Collaborating with the sales team to expand key account business

- Managing and forecasting inventory requirements to meet customer demand

- Optimizing stock levels to minimize excess or obsolete inventory

- Coordinating with suppliers to ensure timely replenishment of stock

- Staying informed about marketplace policies and ensuring compliance in all operations

- Addressing any compliance issues promptly to maintain a positive marketplace reputation

What you need to have:

- Bachelors degree in Business, Marketing, or a related field (Master's degree is a plus)

- Proven experience in e-commerce operations management, particularly in the Quick Commerce/Inventory and direct seller platforms

- Deep knowledge of the personal care and beauty industry

- Strong knowledge of online marketplaces such as Blinkit, Nyka, Bigbasket, Amazon, and Zepto

- Excellent analytical and problem-solving skills

- Proficiency in using e-commerce and inventory management tools

- Effective communication and negotiation skills

- A proactive and results-oriented approach to work