Manager - eCommerce & Digital - IT

We are hiring Manager - E-Commerce & Digital who is responsible for new projects implementations related to e-commerce and digital. To ensure the success of key IT initiatives across the organization throughout the year. The role would closely with marketing to manage the e-commerce and loyalty systems including understanding new business requirements and working with vendors to execute the delivery and provide post-g0-live support. The role would also work on other digital initiates including app development, conversational commerce, customer analytics and others

Work Experience:

Experience: 5-8 years' work experience in project management related to e-commerce and digital

Qualifications: BE/BTECH -IT/Computers

Key Responsibilities:

- Review the project scope, definition, and terms of reference in order to plan effectively.

- Develop, facilitate and manage the implementation of a project plan within the agreed project scope.

- Plan and organize a broad range of complex meetings, activities, and programmes of work that impact the delivery of the project.

- Anticipate potential financial challenges to the project and seek advice/support as required.

- Develop and maintain information systems and processes to facilitate progress monitoring and reporting.

- Analyze and assess project performance, capacity, and demand data to inform changes to project plans.

- Develop and implement a communication plan to ensure all stakeholders are aware of and appropriately engaged in the project.

- Ensure relevant stakeholders have effective opportunities to contribute to and influence the development of the project.

- Liaise with all relevant internal teams, structures, and departments as appropriate to promote awareness and delivery of the programme

- Be responsible for giving presentations about the project to key internal and external stakeholders to promote awareness of and commitment to the project.

- Act as the primary liaison point for stakeholders and others interested in the project.

- Ensure strong coordination of all administrative arrangements for the project.

- Monitor, govern and support the eCommerce ecosystem of app, web, eCommerce, loyalty, and aggregator integrations for any operational challenges, issues, fixes with SLA adherence with the team and third party

- Ensure final project reports and subsequent recommendations are completed.

Required Knowledge, Skills, and Abilities :

- Experience in managing e-commerce and digital projects

- Experience in end-to-end IT project lifecycle from conceptualization to delivery to support

- Familiarity with the leading order management systems such Hybris, Magento preferred

- Good understanding of API integrations and web / mobile development methodologies and familiarity with data base technologies, cloud, CRM, and loyalty

- Good verbal and written communication skills

- Should be an excellent team player able to work with cross-functional teams like 3d parties and customer ability to anticipate issues and build contingency plans

- Retail / QSR industry experience preferred