Manager - Digital & Direct Sales - Bancassurance

Client is a bancassurance backed Insurance player with a pan India presence.

Role reports into Senior Manager - Strategic Alliances.

A manager is responsible for hand holding the team and build a relationship with the distributor. He/She will also be responsible for achieving the sales target and maintain quality service standards.

- Annual and Monthly Business Planning

- Exploring new data sources for lead generation and strive to maximize conversions.

- Ensure seamless execution of ongoing campaigns

- Regular training to be imparted to the team

- Ensuring implementation of processes and initiatives for better channel output.

- Achieve the highest standard of call quality parameters through constant training

- Execution of projects for channel efficiency

- Stakeholder management for various aggregators

- Designing effective Rewards and Recognition Plans at Call Center.

- Adherence to audit and compliance as per IRDAI guidelines.

- Interdepartmental coordination for faster processing of cases

Preferred Credentials:

- Post Graduation from Tier I/Tier II Business School

- Ability to interact and gain trust in order to maintain a mutually beneficial relationship.

- Ability to comprehend, capture as well as interpret basic customer information

- Ability to manage difficult customer situations, to respond promptly to the needs of the customer and convince the customer positively.

- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

- Result Orientation