Manager - Digital Account & CRM - Bank

Manager - Digital Account & CRM

We have opening with reputed bank in Mumbai,

Requirement:

- Detailed Testing for Projects / Issues as per the system requirement.

- Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention.

- Thorough analysis for system issues faced and provide effective solutions.

- Prepare User Guides, BRD (Business Requirement document) and train users on newly developed Systems.

Skills :

- Thorough knowledge on CRM system & Digital Account opening systems.

- Thorough Knowledge of systems related to Lead Management, Service Request functionalities

- Well versed with Office Automation tools like MS Excel, MS Access etc.

- Should be an effective Team Player

- Should have good analytical skills and an eye for detail.

- Should be a Graduate / MBA / PG.

Experience: 4 - 10 years