Manager - Customer Technical Service - Mfg

8 - 12 Years experience

Preferably in Polyester, Nylon

- Managing entire after sales service and international customer care operations with a view to achieve business objectives and support top line and bottom line profitability.

- Automotive parts distribution management with proven records in the areas of procurement planning, warehouse management and meeting targets. .

- Expertise in handling a diverse range of activities entailing Customer Care export operations

- Conducting periodical surveys to understand customer satisfaction levels and to identify new business scopes.

- Expertise in designing & implementing training programs for bringing customer focus, high energy level and team spirit in the employees.

- Supervising and monitoring the performance level of the skilled and technical staff for ensuring superior customer service (quality repair management) and accomplishment of service targets.

- Organizing various Promotional and value add events to improve customer relations and derive benefits for business development.