Desired Profile : - Engineering Graduate or Postgraduate Engineer with 8-12 years of experience in IT Infrastructure customer support management. - Experience in working with IT Infrastructure Monitoring tools, Log Analytics, Automation tools - Knowledge of IT Infrastructure components like Server, Database Storage, Networking, Web Servers, Middleware, 3 Tier Application Delivery including infrastructure terminology and basic functionalities - Able to prioritize and execute tasks when under severe customer pressures - Able to build relationships with senior and junior stakeholders alike - Build good relationships with customers and implement a process to monitor their performance against service level agreements - Excellent communication skills - Self Motivated and ability to be productive in a fast-paced, dynamic environment Job Description : - Responsible and accountable for customer satisfaction pertaining to all support activities for one or multiple customers. - Supervise day-to-day operations of the customer support team in providing timely and effective solutions for customer requests. - Enhance customer service procedures, policies, and standards to make them more effective and efficient. - Develop customer satisfaction goals and coordinate with the team to meet them on a regular basis. - Applies strong subject matter knowledge to manage the team's activities in solving moderate to complex business/technical issues within established policies. - Maintain accurate records and document all customer support activities and discussions. - Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions. - Provides technical as well as people leadership. - Responsible for developing, training new customer support engineers. - Ensures team meets or enables achievement of relevant IT metrics and commitments as per IT business goals and objectives.

Chennai

Jaipur

Mumbai

Manager - Customer Support - IT Infrastructure Firm 

Manager - Customer Support - IT Infrastructure Firm  ,Job Description for Manager - Customer Support - IT Infrastructure Firm  in Vhunt4U in  Chennai Jaipur Mumbai for (8-12) years of experience. Apply Now!

Job Description for Manager - Customer Support - IT Infrastructure Firm  in Vhunt4U in  Chennai Jaipur Mumbai for (8-12) years of experience. Apply Now!