Manager - Customer Success - SaaS Startup

People who are working in a SAAS organization are preferred

Position: Customer Success Manager

Location: Delhi/ Bangalore

Company: SAAS StartUp

- We're looking for a Customer Success Manager to help us . We are an early stage startup but have achieved fantastic traction in the market. We are funded as well as profitable!

The role:

- Empathize with each and every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Expectations:

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self motivated and proactive team player to inspire customer loyalty and adoption.

- Bonus: work experience in a customer-facing or customer success related role.

- Bonus: product aptitude or experience