Manager - Customer Success - SaaS

Customer Success Manager

Who You Are & What Makes You Qualified:

- 2+ years of experience in account management at a brand, agency or technology.

- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.

- Strong product acumen & evangelization experience with the aptitude to learn new products.

- Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.

- Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.

- Ability to think independently and learn as a member of a team.

- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.

- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.

- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.

- Ability to interpret industry trends across different verticals & lines of businesses.

- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.

- Advanced analytical skills with proven competency in data tools & methodologies.

- Ability to collate, harmonise and visualise data and present the statistical merit in a business case.

- Industry specific knowledge across different verticals or lines of business preferred.

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- Direct experience in working with a social media management software is preferred.

- 3 or 4-year college or university degree (preferably in STEM)

You Know You're Successful If:

- The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.

- Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.

- You constantly come up with new strategies that are adopted by your clients and peers.

- Your stakeholders participate in Sprinklr events, references and case studies.

- Your platform and industry knowledge makes you a trusted advisor both internally and externally.