Manager - Customer Success - Recruitment Industry

Roles and Responsibility:

As a Customer Success Manager you'll be responsible for being the voice of your customer and make them as successful as possible using our services. You have to ensure that your customers understand, internalise and experience the value of your service throughout the duration of their journey with Anzy Careers.

- Work closely with delivery team to ensure effective and efficient on boarding of new customers and drive greater usage/adoption over a period of time.

- Monitor customer usage throughout the customer lifecycle to not only identify and prioritise at-risk accounts but also run standardised plays to mitigate churn.

- Aligning with key customer stakeholders to establish a stronger customer relationship management program.

- Ensure customer is achieving optimal result and ROI constantly.

- Maintain a deep understanding of our services and educate customers about the most relevant ones for their specific business needs.

- Serve as the voice of the customer and provide internal feedback to delivery team on how we can better serve our customers.

- Support the resolution of planning, execution and success.

- Increase service adoption and customer retention.

- Perform other duties as assigned

What are we looking for?

- Proven track record of establishing themselves as a strategic trusted advisor to clients

- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

- Very Strong written and verbal presentation/communication skills

- Self-starter who can own ongoing customer success of both large and small clients

- Ability to report and share client's status on a timely/pre-defined interval