Manager - Customer Success - Mobile Marketing Platform

Job Description:

- We are looking for amazing Customer Success folks to work closely with our customers to onboard them and help them levrage the capabilities of the powerful platform. Each member of the Customer Success team helps our customers win, and improve the business metrics. The opportunity is to work with some of the biggest brands in the market and help them be successful with CleverTap.

Role : 

- Drive the on-boarding of customers and ensure methods to measure success

- Drive optimization of the onboarding process to help customers onboard smoothly and quickly

- Develop an intimate understanding of your customers businesses

- Develop a network of champions within each account through education, coaching and strong influencing skills

- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert

- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

- Be an expert on trends and best practices for digital marketing and analytics

- Enlighten our customers with insights gleaned from their own data and industry trends

- Ensure customers get maximum value by leveraging full platform functionality

- Liaison between your customers and all the internal teams

- Handle customer concerns with confidence, putting them at ease

Qualifications

MBA in Marketing is a big Plus.

- 2-4 years Customer Success Manager or Account Manager experience, preference for marketing, agency or consulting experience

- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

- Passion for providing top-notch customer service

- Ability to understand what the customer really needs and why they need it

- Cross-functional experience working across teams like product, business development, sales, and marketing

- Experience with coding in HTML, Java, Javascript

- Experience in Google Analytics / Adwords a plus

Experience: 3 to 8 years

Keyskills:

Marketing Campaigns, Sales, Customer Handling, AdWords, Google Analytics, Business Development, Digital Marketing, Marketing Analytics, Account Management, Project Management

Locations: Mumbai