Manager - Customer Success - Key Accounts - Pan India

About the Company:

Vendiman Private Limited (formerly known as Vendiman Snacking Solutions Pvt. Ltd.), India's largest vending retail solutions provider, is a rapidly expanding company backed by a Private Equity Fund. Our parent group of companies has been a part of the food industry for over three decades and boasts experience in Manufacturing, International Trading and Retailing of food online/offline on a Pan-India level.

Location - Mumbai

Position - Manager - Customer Success (Key Accounts - Pan India)

Qualification: -

- MBA from a recognized Business school

- Around 5 years of Institutional Sales experience in the FMCG / vending space or beyond (vending, hospitality, banking, travel, software, employee Benefits, IFM) .

- Someone who has a good understanding & base of enterprise account acquisition, consumer experience and retention

- Client management and portfolio extension is an important part of the role.

- Person with good understanding of Aggregators and IPCs (Like JLL, CBRE, Sodexo, ISS etc) role in workplace administration (in Corporates)

Role:

- Responsible for building and maintaining client relationship across multiple locations Pan India. Manager customer success (Key Accounts) will be a SPOC for the account.

- Build Relationships with Clients, integrators/ IPCs

- Ensure Client Retention & contract renewal for Key customers

- Manage Client Relationships (Governance & communications); Remobilization of existing machines (during covid scenario)-

- Ensure overdue collections from the clients

- Drive Client agenda & requirements by engaging with Ops team. Drive identified client initiatives - Facilitate standardization & roll out across all locations.

- Responsible for organic growth (Portfolio Enhancement - more kiosks at existing locations) and new business lead generation (Portfolio Extension - new locations & group companies)

- Drive Referrals & Testimonials