Manager - Customer Success - IT

About the Client

This is an industry-leading Cloud Security platform with a comprehensive knowledge of the attackers' modus operandi. It helps businesses across various sizes and verticals transform cloud security and eliminate all hidden and exploitable vulnerabilities at blazing-fast speed and scale.

Roles and Responsibilities

- Supporting customers transitioning from sales prospects, building close relationships that often last beyond any one project.

- Work directly with clients to help solve their problems and ensure their satisfaction while they are an active accounts with us.

- Collaborate with other employees within the org to ensure customer questions and concerns are addressed in a timely manner.

- Regular cadence with the customers to gather their feedback and talk about exciting updates.

- In-Person QBRs with decision-makers and champions to understand their business objectives and identify potential chances of upselling/cross-selling implicitly

- Identify accounts due for renewal and closely work with the sales team and provide their inputs for negotiations and closing renewals

- Drive NPS Surveys, G2/Gartner reviews with customers

Requirements and skills

- Proven work experience as a Customer Success Manager or similar role

- Experience working in a cybersecurity organization is a plus

- Exceptional ability to communicate and foster positive business relationships

- Basic cloud security skills are a plus, as the customers we work with are mostly Engineering/DevOps/Security teams.

- Accountability is essential

- Should be flexible in travelling to meet customers

- Mandatory to work from Bengaluru