RESPONSIBILITIES : - Learn about Group Mediclaim and company's Health benefits so that you can articulate the value to existing and new customers. - Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools. - Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific company's product features, interventions, and value propositions. - Help execute and iterate the company's onboarding experience to maximize client enrolment in our app and understanding of our benefits. - Be the customer's voice within the company, providing feedback to our Product team to develop/identify new features. - Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) - Serve as the internal voice of the customer and advocate for our clients' needs (services, support, product management, executive alignment). - Manage and track key performance indicators (KPIs) - claims settlements and health app adoption. - Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account - Executives and identify opportunities for customer references and case studies. - You may travel on-demand to a customer site for short visits. REQUIREMENT : - A minimum of 4 to 6 years of experience in customer success, client management, product management, relationship management, or a strategic consulting organization. - Prior experience working at a B2B SaaS or online services company preferred - Bachelor's and Master's degree from a renowned college or university. - Process oriented and analytical - Previous experience using CRM tools, ticketing software and other tech enablement preferred - Advanced knowledge of Microsoft Excel/Word. - Passion for solving client challenges and commitment to client delight. - Proven ability to coach, mentor, and develop individual contributors. - Naturally curious, with excellent critical-thinking skills.

Mumbai

Pune

Bangalore

Manager - Customer Success - HealthTech 

Manager - Customer Success - HealthTech  ,Job Description for Manager - Customer Success - HealthTech  in Spot Buzzy in  Mumbai Pune Bangalore for (4-6) years of experience. Apply Now!

Job Description for Manager - Customer Success - HealthTech  in Spot Buzzy in  Mumbai Pune Bangalore for (4-6) years of experience. Apply Now!