Manager - Customer Success - EduTech

Background

An incredibly rare opportunity for a detail-obsessed Customer Success expert to join a well-funded early stage Ed Tech start-up backed by marquee investors and led by a second time entrepreneur with a track record of a successful multi million dollar prior exit. Prototype has blockbuster results, targeting an immediate $30+ Billion market, enabling tremendous wealth generation in a short time for a dynamic and analytical leader, preferably with prior scaling experience.

Ideal profile is someone with prior customer success experience with razor-sharp intellect, strong project management skills, and an innate desire for growth, looking for a start-up wealth creation experience.

Field:- Ed-Tech.

Profile

- CUSTOMER SUCCESS: The candidate will lead a team that will manage hundreds of post-sale customer support execs for a live Human-to-Human technology platform connecting students to teachers. Coordination with the product and tutor teams will be required to help improve product offering and overall operations.

- OPERATIONS MANAGEMENT: Processes, playbooks and teams will need to be put in place for different regions and services. Coordination with the tech team will be required to leverage software to streamline these processes.

Experience

- Multi-Dimensional, "Growth Hacker" Skill Set: The role is a unique combination of customer support, engagement, and retention that will require close coordination with our product and operation teams.

- Exceptional Drive: The candidate will be managing multiple priorities simultaneously across geographies and will be single-handedly responsible for customer happiness on a two-way platform.

- Demonstrated history of taking responsibility ahead of tenure/experience with a super-human drive and a passion to enable customer happiness is a must.

- Customer Success Experience: Role requires an analytical, structured approach since the scale will expand from supporting thousands of students in a very short time. With 200,000 students on the platform, customer success processes will have to be very rigorous and strong.

- Backed by a team of second time entrepreneurs and marquee investors, this is a once-in-a-lifetime chance to have a large impact and make tremendous wealth for an exceptional growth hacker.

- Customer success wizard.