Manager - Customer Success - Education

Our Client believe that all people deserve the opportunity to develop themselves as they move through their career.

The Organisation empowers technical professionals to build the skills needed to effectively navigate and ultimately succeed in the hiring process at the world's most competitive companies. As a

Student Success Lead/Manager you will play a critical role in building and managing the team that holds students accountable to their preparation and ensuring success in the program.

What You Will Be Responsible For:

- Setting up and improving systems to manage student progress for multiple cohorts as they move through IK's program

- Manage and analyze student data to drive process/operational improvements

- Build out systems to test/ improve student success metrics, including but not limited to:

- Onboarding process

- Content to support the student journey

- Student touchpoints

This role is for you if you:

- Are extremely detail-oriented and enjoy process development

- Love leadership roles and are excited by the challenge of building a team from scratch

- Have strong written and / verbal communication skills

- Are the comfortable testing new process and with making quick decisions in a fast-paced environment

- Are proactive, disciplined, organized, and resilient

- Are eager to learn new things and willing to ask for/ receive feedback

- Are empathetic towards others and genuinely want to help people grow

- Love to help people achieve their goals

- Have strong project management skills

- Are an active listener and are genuinely curious about how things work, or why they don- t

Preferred Qualifications:

- Operational experience in a scaling customer-facing organization (supporting 1,000+ customers)

- 5-7+ years of experience in customer success, customer service, sales, and/or another customer-facing role

- Experience building out and tracking information in Excel and/or data collection

- Experience working in operations, performance coaching, and/or program management is a plus

- Bachelor's/Master's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degrees in a related field is a plus

- Flexible to attend some morning or evening meetings in PS