Manager - Customer Success - eCommerce

Job Description

- Our Client is looking for a customer success manager for its sales team in Bengaluru. We are looking for someone that has experience in handling a portfolio of B2B SaaS accounts and can expand the existing portfolio.

- As a customer success manager, you are expected to build relationships with existing customers, report back to the product team on feature requests, make sure everything is smooth sailing in your portfolio and above all grow the MRR of your portfolio.

- This is not a support role and your key metric will be MRR increase. You are expected to be technically inclined and be able to offer support to your customers if need be.

What you can expect

a) This is a great learning opportunity, you will have a say in what customer success software we implement, what processes we use and above all what customer outreach methods we employ

b) We believe in having fun at work and you are not measuring on the hours you put in but on the

c) When we say we have a transparent work culture we mean it! Our entire team sits in the same place - cabins- are reserved for meetings only

d) Learning, Learning, Learning.

Who should apply

a) Someone that has a minimum of 3 years in an account management role in B2B SaaS sales with a desire to move on to customer success

b) Someone who is has a minimum of 5 years- experience in B2B SaaS sales and wants to learn customer success.

c) Technical know-how and someone with a keen eye for technology.

Sridevi
The Hub
98808 46330