Manager - Customer Success - BFS

Job Description :

- Alerting the sales team to opportunities for further sales within key clients

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers

- Makes sure clients receive requested products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with products and services

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

Industry Preferred : Fintech