Manager - Customer Success - BFS

Customer Success Manager

Job Summary:

We are looking for a skilled and passionate Customer Success Representative to join our team. The ideal candidate will be responsible for building and maintaining relationships with customers to ensure their satisfaction and continued business.

- Query resolving

- Customer Retention

Key Responsibilities:

- Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their business needs

- Understand customers' business goals and objectives and develop plans to help them achieve success

- Proactively identify opportunities to drive adoption and usage of our products or services

- Conduct regular check-ins with customers to assess satisfaction and identify potential areas for improvement

- Collaborate with the sales team to ensure smooth onboarding and adoption of our products or services

- Work closely with the support team to ensure timely and effective resolution of customer issues

- Analyze customer data to identify trends and insights that can be used to improve customer experiences and drive retention and upsell opportunities

- Advocate for customer needs within the organization and ensure that the voice of the customer is heard across all teams

- Create and deliver customer success metrics and reports to management and other stakeholders