Manager - Customer Success - B2B SaaS Product Firm

Responsibilities:

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period

- Provide product training to enable the customers to realize the potential

- Identify product usage gaps and provide actionable solutions to the customers

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through G2 reviews, testimonials, customer meetups; and creating a centre of excellence within the customer's organization

- Communicate and brain-storm with the product team on customer feedback and help refine the product roadmap

- Customer and Revenue Retention - Ensuring that customers stay happy and invested with ElevateHQ.

Requirements:

- You have min 2 years of experience in a B2B SaaS product company

- You have excellent written and verbal communication skills - most of the time you would be speaking with a customer

- You enjoy talking to customers and building a relationship - Being the go-to person for customers makes you happy

- You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips and you are quick to identify any business opportunity

- You have strong prioritization skills and ability to work with customers across time zones.