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28/02 Mehtab Alam
Senior Consultant at Wenger & Watson

Views:459 Applications:170 Rec. Actions:Recruiter Actions:4

Manager - Customer Strategy - FMCG/FMCD (6-10 yrs)

Mumbai Job Code: 1226890

- We are handling an exciting and challenging opportunities as Customer Strategy Manager with leading diversified company into consumer space.

- Strong experience in a strategy/planning function in an eCommerce company, or a consumer focused company.

- Strong experience in customer journey planning - predominantly direct channels

- Strong experience in presenting complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans

- Experience of using data to evaluate effectiveness of customer communications and in using these results to plan future campaigns, in terms of audience, next best actions, content and timing frequencies.

- Experience defining and understanding customer audiences based on behaviors, values and various criteria.

- Holistic understanding of how people interact across platforms and the cross-channel journey they make

- Ability to build relationships with key stakeholders as a trusted advisor strong experience in data driven customer strategy.

- Works with many cross-functional groups or teams at the customer, customer team, and headquarter level (e.g., Sales teams, Marketing, Category Management, Revenue Management, Finance etc..)

- Piloting new approaches and tactics for serving our customers and driving upsell opportunities, repeat usage, and stakeholder satisfaction.

- B.Tech + MBA from reputed B school is must.

- Strong customer focused approach and excellent CRM Skill required.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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