Manager - Customer Services - Polymer Business

Manager - Services (German language is must)

As a leading global polymer specialist, develops modern materials, technologies, and services for the future. Our core drivers are the five megatrends digitalization, individualization, sustainability, mobility, and new work. We drive progress for a better quality of life-help shape it!

Your future tasks

- Team building, team management providing outstanding support to the team

- Clarification of the actual circumstances, customer satisfaction, reduction of defects, reduction of risk, reduction of costs

- Continuous development of the customer relationship /Customer satisfaction

- Improving the quality of services by recommending improved processes

- Implementation of the standards in the organization required and agreed by the client

What we are looking for:

- A German language expert. Minimum B2 from Goethe institute/Diploma from Ranade Institute or equivalent degree from any other institution.

- Proactive & innovative approach

- 13years and above experience in German language & customer service in B2B field

- Ability to demonstrate leadership skills

- Convincing appearance, should possess qualities of persistence and resilience

- Well-versed with the latest software related to customer relationship management

- Experience in compliance management, quality certification, and site management would be added advantage

- Experience with IT-enabled services; automation in services would be added advantage

- We need a candidate with extensive experience in managing Backend processes.

- Candidate who has successfully transferred the processes from Germany to India.

- Manage the Costing & Budgeting of the division.

- Strong team management and stakeholder management experience.

- Good knowledge of Microsoft Office Tools, Powerpoint, Excel, and SAP.

Key Skills - Strong command over the German language