Key Deliverables : - Ensuring business resilience by servicing MT &amp; E-Commerce clients within the agreed TAT - To service customers with agility through end to end ownership of appointment, dispatches and deliveries within agreed timelines to all customers - Optimize supply chain network by improving CFR/LFR and customer service levels - Enabling management decision making through adherence to delivery confirmation tracking &amp; reconciliation and MIS - Ensuring better financial health by minimizing outstanding payments - Ensuring rapid response and system updating to help faster work streams - Supply Chain connect with all Modern Trade &amp; Ecommerce chains/ customers - Master Data management for MT &amp; Ecom accounts - Close coordination &amp; working with MT, eCom KAMs to ensure smooth execution of orders - Fill rate reporting &amp; improvement KPIs : - Fill rates: Dispatch fill rates and customer reported fill rates - Minimize returns, fill rate losses on account of master data issues Key Activities : - Drive the process of sales forecast/ Rolling sales plan with the sales teams and ensuring stocks availability as per plan - Work with Direct Accounts Supply chain teams to devise shortest SLA route to markets - OTIF and LFR - Collaborate with internal stakeholders (Sales, GDSO,CFA- s) to drive service of orders (invoicing, dispatches, deliveries) as per the agreed SLAs - Build /align SOP with CFA's to ensure the same day delivery and maintain Invoice/Dispatch and GRN tracker to avoid any miss on invoicing / dispatches - Identifying Fill rate loss issues and share data based feedback with relevant stakeholders to drive up the same - Responsible for overall functioning of CPU Cell + Indirect Accounts SOP Deployment through Tech platform ( being readied by Sales Team) - Appointment Management with Sales team on vendor Console for Ecom &amp; Direct accounts with 100% adherence of the same - Ensure Timely Reconciliation of RTV goods &amp; EBS with CFA's and finance to avoid pendency and maintain process hygiene - Driving Excellence in Direct Account's Order Processing &amp; Execution Process and continuously improving the same. - Drive Direct distribution to MT &amp; Ecom customers while optimizing costs and service levels

Ahmedabad

Manager - Customer Service - Modern Trade & eCommerce - Consumer Durable/FMCG 

Manager - Customer Service - Modern Trade & eCommerce - Consumer Durable/FMCG  ,Job Description for Manager - Customer Service - Modern Trade & eCommerce - Consumer Durable/FMCG  in Spectrum Talent Management in  Ahmedabad for (5-15) years of experience. Apply Now!

Job Description for Manager - Customer Service - Modern Trade & eCommerce - Consumer Durable/FMCG  in Spectrum Talent Management in  Ahmedabad for (5-15) years of experience. Apply Now!