Manager - Customer Service - Logistics Industry

Customer Service Manager

- The candidate will be responsible for managing the customer service team and ensure customer expectations are driven through timely communication and data accuracy.

- They would need to be self-driver and strong motivator for the team. Driving excellence through process and system to provide a better customer experience.

RESPONSIBILITIES:

- MIS Function

- Creation of process and SOP with customers.

- Data management and presentation.

- Presentation and Interpersonal skills.

- Develop and maintain MIS for customers reporting .

- Streamlining and automating the daily reporting process.

- Present and maintain customer data and reporting in a timely manner.

- Create and maintain dashboards for various customers.

- Process automation with usage of various IT tools.

- Places a high priority on the customer's perspective when making decisions and taking actions.

- Build strong customer relationships and deliver customer centric solutions.

- Considers the bigger picture when approaching issues, makes connections between different information to explain complex issues or build decisions.

- Demonstrates strong focus on consistently producing exceptional results, even under tough circumstances.

- Tailors the message to the context and audience and checks proper understanding.

- Connects easily with others, gains trust quickly and builds and maintains effective relationships

- Provides perspectives, guidance and support to team. Encourages reflection to maximize performance and realize potential.

- Faces up to difficult circumstances and steps up to address tough issues, taking the risk of making mistakes or suffering setbacks

- Follows best practice and ensures all aspects of work are completed to a high standard of excellence.

- Acts as a role model in the execution of missions and tasks, sets a personal example of optimism and professionalism.

- Identifies imaginative ways of approaching problems or tasks, challenges the status quo, generates a breadth of ideas and alternatives, and develops new solutions

- Acts and communicates openly and honestly with others while respecting confidentiality.

- Seeks to do what is right for the Group and keeps to their commitment.