Job Title: Manager of Customer Experience Responsibilities: 1. Synthesize feedback across the various customer channels and provide weekly updates to functional and category heads 2. Oversee the Personal shopper program 3. Design and manage the Membership program and associated members within the program 4. Monitor all customer queries, response time, closure and escalations 5. Tabulate the reviews post purchase 6. Implement win-back programs Education & Experience: - 10-15 years of relevant experience in the retail domain, hospitality or related customer centric industries. - Exceptional communication skills - Experienced in navigating ambiguity and change with an entrepreneurial mindset. - Track record of customer-centric decision-making. - More than two customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty - Preference for candidates who have worked in both online and offline space. - Proficiency in MS Office suite and online ERP platforms for CX.

Mumbai

Manager - Customer Service - Hospitality/Retail 

Manager - Customer Service - Hospitality/Retail  ,Job Description for Manager - Customer Service - Hospitality/Retail  in Syncup in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Manager - Customer Service - Hospitality/Retail  in Syncup in  Mumbai for (5-10) years of experience. Apply Now!