Manager - Customer Service - eCommerce

Apple Customer Service Manager (2-10 yrs)

- GSX Repair order/Stock order Approval

- GSX Escalation / Chat management / Apple Debit Tracker

- Certifications & ATLAS

- CSAT Analysis

- Applecare Service Excellence Score Analysis

- Apple Labour Reimbursement reconciliation

- Training for the Partner location

- Periodic review with Partners

- Apple Resolution team escalation

- Open Request (Claim/NonClaim) Tracking

- Apple PUDO project monitoring

- Running Horizon location i.e. manpower management

- Debt Tracker

- Productivity Management