Knowledge & Skills Required  - Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)   - Demonstrated ability to build, develop, direct, and manage a group of people provide solutions to customer   - Ability to handle complex and ambiguous scenarios  - Ability to organize, prioritize and schedule work assignments  - Ability to make administrative and procedural decisions  - Ability to effectively and efficiently complete difficult goals or assignments  - Strong interpersonal and communication skills  Position Qualifications  - Bachelor's degree  - 5 plus years- of relevant supervisory experience.  - Advanced computer skills using a variety of programs highly desired  - 24/7/365 availability  - Applicant need to be in People Management role  Responsibility  - To identifying customer impacting issues  - Assist in developing and implementing training programs to improve the quality and productivity of the team.   - Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.   - Development, analysis and improvement of new strategies and procedures.   - Independently build relationship with Cross functional teams to enable skill/ team performance and improve customer experience  - Leading and developing a team; responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements

Hyderabad

Manager - Customer Service - Contact Centre Operations 

Manager - Customer Service - Contact Centre Operations  ,Job Description for Manager - Customer Service - Contact Centre Operations  in Quadrangle - Search and Selection in  Hyderabad for (6-10) years of experience. Apply Now!

Job Description for Manager - Customer Service - Contact Centre Operations  in Quadrangle - Search and Selection in  Hyderabad for (6-10) years of experience. Apply Now!