Main Purpose of the position / Key responsibility areas We are looking for candidate who is customer centric who will focus on improving end-to-end customer journey, focus on the pain points / areas of improvement and solve for reducing overall customer effort across touch points and build brand by delivering superior customer experience. The projects identified would be across platforms - app, web, connected devices and it is essential that the person has strong analytical skills to spot trends in data; conceptual & problem-solving skills must excel at cross-functional collaboration and communicate well Must have a bias for action and exploring alternatives. KPIs : - Ability to map end to end journeys and recommend measures to improve kpi's - Drive implementation of identified cross functional initiatives through a mix of projects and small improvements - Deliver profitable and customer engaging UX/UI to better customer experience - Drive adherence to all the processes defined to match business requirements - Strong problem solving and trouble shooting skills and an ability to come up with creative solutions to impossible-to-solve problems - Own overall relationship with customers and partners, customer experience and facilitate organic growth - Take ownership of customers issues and resolution - Work with departments to establish critical goals, or other key performance indicators and aid in achieving organizations goals - Design controls and metrics to ensure that the results match the desired outcomes. Constantly keeping track of customer satisfaction and improvising to reach new highs - Control resources and utilize assets to achieve qualitative and quantitative targets. Any other specific skills / attributes - The ability to proactively build strong working relationships with internal and external contacts to deliver role. - Strong interpersonal skills and the ability to push back as subject matter expert - Strong attention to detail - Clear verbal and written communication skills - Proven record of developing colleagues

Mumbai

Manager - Customer Service - BFSI 

Manager - Customer Service - BFSI  ,Job Description for Manager - Customer Service - BFSI  in FlexAbility - RPO Initiative of ABC Consultancy in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for Manager - Customer Service - BFSI  in FlexAbility - RPO Initiative of ABC Consultancy in  Mumbai for (4-9) years of experience. Apply Now!