Manager - Customer Service - Automobile

Manager- Customer Service (Bangalore) for a very large and global MNC growing rapidly in markets. B.Tech (Mechanical) with a minimum of 9 years of well-rounded experience in all aspects of Customer Service and SCM.

Responsibilities :

- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service.

POSITION IN THE ORGANISATION :

- Responsible for heading the Customer service function, inventory management, Logistic management, warehouse management.

POSITION SUMMARY

- Resource Management (Human & Material)

- Control & Monitoring of Planning, Warehouse & logistics process

- System improvements in Commercial documentation, planning systems, etc.

KEY RESPONSIBILITIES :

- Order management process from order receipt to order execution

- Coordination with manufacturing, Logistic vendors and sales team for order-execution

- Managing CSD team to ensure that customers get prompt, error free service

- Ensure OTD Request and OTD Promise targets are met

- System improvements of CSD process and implementation of QMS, WCM initiatives

- Negotiation with logistics vendors and cost reduction initiatives

- Handling commercial complaints

- Implementation of systems for smooth functioning of CSD