Customer Renewable manager
What you will be working on :
- Defining and implementing a playbook for renewal engagement and interface with the customers for timely renewal of the contracts to achieve the required renewal revenue.
- Negotiate and execute renewal contracts (in partnership with sales, customer success, finance and legal) that align to customer.
- Prepare and send renewal commercial offers to the customers as per the defined pricing guidelines.
- Collaborate with the Finance and account team for certain specific customer segments for the renewal of contracts.
- Prepare, maintain and report an accurate rolling 90-day forecast of renewals for your territory / assigned book of business.
- Update and maintain accurate customer related information
- Provide status updates to the respective sales team members on renewal opportunities
- Share the contract renewal related data, information and insights with the customers in a structured manner based on the renewal calendar.
- Update and maintain important customer data such as platform adoption, consumption, growth, etc., for incorporation into the renewal process.
- Discover and identify upsell/cross-sell opportunities and potential for long term contracts to maximize customer growth.
What are we looking for :-
8+ Years in Account and Relationship Management roles.- Cloud/ SaaS Experience is a must- Graduate/MBA with over 8+ years' experience driving account management relationships- Must have experience in renewal revenue and renewal rate ,On-time renewals & Revenue expansion- Forecasting accuracy with respect to renewal revenue