30/11 Shanu S
Consultant at WEN

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Manager - Customer Insights - EduTech (5-7 yrs)

Mumbai Job Code: 868686

Overall responsibilities

- Function as consumer advocate to represent customer's voice in business decisions.

- Organize primary research through standard methods or emerging digital methods.

- Evangelize SEG across projects and departments.

- Develop MA plans to collaborate with Customer Insights and bring insight for consumer behavior.

- Prepare Consumer Insights documents focusing on learning at strategic level.

An ideal candidate will have

- 5+ years of experience working in customer insights/research domain

- Experience leading customer insights function at a software company

- Excellent communication skills via phone, email, and video conference

- Hyper-organized and process-oriented. A strong multitasker who can wear multiple hats and juggle multiple projects at the same time

- Strong attention to detail

- Growth stage consumer facing startup experience a plus

Women-friendly workplace:

Maternity and Paternity Benefits

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