- Problem Solving, Execution Excellence, Stakeholder Management, Data driven decision making, Program Management - You will be the voice of customer for business planning, strategy and execution for partner teams across. - Help develop plans, processes, systems and partnerships across the company to enable partner teams to improve customer experience. - Share data, insights and best practices from within the company and outside to constantly help improve customer experience. - Create BRDs, SOPs, etc. and interact with various teams to implement enhancements. - Create and enforce customer experience guardrails, exception handling mechanisms and business throttles to ensure that sub-par experience is not delivered or removed immediately once identified. - Besides relevant experience, you should be passionate about customer experience. - Being successful at this role will require all round expertise in business, technical and operational aspects of eCommerce. You will also need high degree of comfort with handling multi-stakeholder scenarios, as well as managing multiple projects at the same time. - Minimum 3-4 years in eCommerce/retail/service industry. - Experience leading complex projects. - Comfort with data analysis (SQL knowledge will be bonus) - Your profile makes us believe that you are innovative and possess superior analytical abilities to dig several layers deep into metrics to identify trends and root causes. - You can support developing and presenting business cases to all levels of the organization to get their buy-in. - You have a demonstrated record of delivering superior results. - You are comfortable interacting with cross-disciplinary technical and non-technical teams. - You have strong organizational and multitasking skills to help you balance competing priorities with ease.

Bangalore

Manager - Customer Experience Startegy & Design - eCommerce/Retail/FMCG 

Manager - Customer Experience Startegy & Design - eCommerce/Retail/FMCG  ,Job Description for Manager - Customer Experience Startegy & Design - eCommerce/Retail/FMCG  in CareerNet Consulting in  Bangalore for (3-7) years of experience. Apply Now!

Job Description for Manager - Customer Experience Startegy & Design - eCommerce/Retail/FMCG  in CareerNet Consulting in  Bangalore for (3-7) years of experience. Apply Now!