Job Description: PREMIUM MBA IS A MUST - Experience of working in Customer Centric roles with experience of handling Customer Care Operations/Projects - Improve Customer service experience, create engaged customers and facilitate organic growth - Identifying, designing and implementing sustainable and scalable improvements in existing processes - Conduct RCAs of customer issues and collaborate with operations and Supply Chain to solve for these issues - Engage with multiple stakeholders for improving customer experience - Study different processes, drive standardization and eliminate non value added activities. - Define success metrics for projects, monitor project pilots and ascertain project success/failure. - Coordinating development of tech products with the product team in line with the process requirements Education/Experience: - Bachelors / Master's Degree in any discipline - 5+ years of experience in Customer Experience Improvement - Excellent analytical &amp; problem solving skills - Green belt and Black belt certifications preferred - Basic SQL Data Extraction skills - Well versed with functioning of CRM softwares - Good Project management experience - Ability to influence other teams and align them towards the common goals Experience: 3 to 8 years Locations: Gurgaon

Gurgaon/Gurugram

Manager - Customer Experience & SCM Design - IVR Process - Internet/Online - IIM/ISB/MDI/FMS 

Manager - Customer Experience & SCM Design - IVR Process - Internet/Online - IIM/ISB/MDI/FMS  ,Job Description for Manager - Customer Experience & SCM Design - IVR Process - Internet/Online - IIM/ISB/MDI/FMS  in Talpro in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!

Job Description for Manager - Customer Experience & SCM Design - IVR Process - Internet/Online - IIM/ISB/MDI/FMS  in Talpro in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!