customer Experience Manager Roles & Responsibilities: - Refine, adapt, and activate the LB Engagement strategy into an engagement plan in line with the Region G2M priorities including CRM and Lead management. - Adapt the Omni channel customer journeys/personas to the local context and identify the key activations levers that increase and/or optimize conquest, consideration, preference, conversion, retention. - Orchestrate and brief your internal & external stakeholders to implement and deploy the engagement plans at regional and territory levels - Leverage DCEM contents and assets in the most efficient way to the local needs - Leverage market studies and test to gather information on customer behaviors, opinion, and experiences to optimize your activation plans - Develop and leverages the customer databases to support the CRM programs - Steer and provide feedback & recommendations to LB Customer Experience - Manager/DCEM on the LB customer experience and related engagement strategies to ensure continuous improvement through monitoring and key performance metrics - Identify and Implement corrective actions for the regions and territories - Manage the local annual budget: operating and allocation for the activation in territories. Key Expected Skills: - Demand generation - SEO/SEA/SEM - Omnichannel and/or Integrated marketing comm. - Lead Management and/or CRM program - Dealing with agency

Pune

Manager - Customer Experience - FMCG/FMCD/Auto 

Manager - Customer Experience - FMCG/FMCD/Auto  ,Job Description for Manager - Customer Experience - FMCG/FMCD/Auto  in Haarvard Management in  Pune for (6-10) years of experience. Apply Now!

Job Description for Manager - Customer Experience - FMCG/FMCD/Auto  in Haarvard Management in  Pune for (6-10) years of experience. Apply Now!