Job Description :
- 12+ years of overall work experience, 5+ years of Management experience in Service delivery, Service Management and Quality & Knowledge Management in a service organization
- Ability to connect with multiple functions (IT, HR, Purchasing, Finance and Insight & Data Services)
- Very good knowledge of Service Management (ISM Service Management) frameworks, processes, best practices
- Project Management certified (PMP-Silver)
- Good understanding of Service Agreements and the supplier market for outsourcing services
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